At Generation Success, we care deeply about privacy. We believe in transparency, and weâre committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by Generation Success. This policy explains our privacy practices for Generation Success.com and our other services provided by our third-party partners (Eventsbrite, Mailchimp) and other companies that we use.
The Privacy Policy is here to do three things:
- Explain the way we use information that you share with us in order to build a great product and give you a great experience with it;
- Ensure that you understand what information we collect with your permission, and what we do and do not do with it;
- Hold us accountable for protecting your rights and your privacy under this policy.
All the information we collect is related to providing the Generation Successservice and its features;
- Accepting the Privacy Policy
- Information Collected or Received
- Choice & Control
- Messages from Generation Success
- Community
- Information Uses, Sharing & Disclosure
- Transfers
- Security
- Retention
- Your Rights
- Withdrawing Consent
- Privacy Policy Changes
- Contact
- Accepting the Privacy Policy
We need to process your personal information to run our business and provide you with the Services. By accepting our Terms of Use,you are confirming that you have read and understand this policy including how and why we use your information. If you donât want us to collect or process your personal information in the ways described in this policy, you shouldnât use the Services. We are not responsible for the content or the privacy policies or practices of any of our members, websites hosted through Pattern by Generation Success, third-party websites, or third-party apps.
Generation Successâs Terms of Use require all account owners to be at least 18 years of age. Minors under 18 years of age and at least 16 years of age are permitted to use Generation Success ‘s Services only if they have the appropriate permission and direct supervision by the owner of the account. Children under age 13 are not permitted to use Generation Success or the Services. You are responsible for any and all account activity conducted by a minor on your account.
By using the Services, you acknowledge that Generation Success will use your information in the United Kingdoms, Ireland and any other country where Generation Success operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to these countries to which we are permitted by law to transfer personal information, and we will take steps to ensure that your personal information continues to enjoy appropriate protections. Please read on to learn more about how we protect personal information thatâs transferred outside of Europe.
- Information Collected or Received
In the course of providing our Services, we collect or receive your personal information in a few different ways. Often, you choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the Services.
Registration, Account Setup, Service Usage:Â In order to use the Services, you need to provide us with a valid email address, and for Services that require registration, a name associated with your account that you can choose and that represents your identity on Generation Success. You may review, change, or remove that name through your account settings. You need to provide this information to enable us to provide you with the Services. Depending on which services you choose to use, additional information, such name, billing and payment information (including billing contact name, address, telephone number, credit card information), a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service. You are required to provide us with this information to sign up and we will also need it to provide certain services. For example, we need a email address if you are buying a ticket for a event. Our Third-party processors may need to store credit card information (or arrange for it to be stored) and use it for both billing and payment purposes. Depending on your local jurisdiction, you can also choose to allow us to save your credit card information to facilitate the checkout process for future purchases. In order to sign up for membership for Generation Success, you may be required to complete a registration form; information that you submit through the registration processes will not be displayed publicly and will only be used internally by Generation Success, unless otherwise specified.
Profile:Â You may provide your name and other personal information (such as age, gender, location) in connection with your account and activity. Your information can be edited or removed from our third-party supplier/partner Eventbrite or you can send us an email to edit or remove this information from your account settings if you have registered through Join-It.
Automated Information:Â Generation Success automatically receives and records information from your browser or your mobile device when you visit the Site or use certain other Services, such as your IP address or unique device identifier, cookies and data about which pages you visit in order to allow us to operate and provide the Services. This information is stored in log files and is collected automatically. We may combine this information from your browser or your mobile device with other information that we or our partners collect about you, including across devices. This information is used to prevent fraud and to keep the Services secure, to analyse and understand how the Services work for members and visitors, and to provide advertising, including across your devices, and a more personalised experience for members and visitors.
We may also automatically collect device-specific information when you install, access, or use our Services. This information may include information such as the hardware model, operating system information, app version, app usage and debugging information, browser information, IP address, and device identifiers.
Location Information:Â We may collect information about your use of the Services for advertising, analytics, to serve content and to protect the Services, including your IP address, browser information (including referrers), device information (such as iOS IDFA, IDFV for limited non-advertising purposes, Android AAID, and, when enabled by you, location information provided by your device). We may obtain location information you provide in your profile or your IP address. With your consent, we may also determine location by using other information from your device, such as precise location information from GPS or information about wireless networks or cell towers near your mobile device. We may use and store information about your location to provide features and to improve and customise the Services, for example, for Generation Successâs internal analytics and performance monitoring; localisation, regional requirements, and policies for the Services; for local content, search results, and recommendations; for mapping services; and (using non-precise location information) marketing. If you have consented to share your precise device location details but would no longer like to continue sharing that information with us, you may revoke your consent to the sharing of that information through the settings on the Apps or on your mobile device. Certain non-precise location services, such as for security and localised policies based on your IP address or submitted address, are critical for the site to function. We will only share your geo-location details with third parties (like our mapping, payments, or, to the extent applicable, advertising providers) in order to provide you with the Services.
Analytics Information:Â We use data analytics to ensure site functionality and improve the Services. We use mobile analytics software to allow us to understand the functionality of the Apps on your phone. This software may record information such as how often you use the Apps, what happens within the Apps, aggregated usage, performance data, app errors and debugging information, and where the Apps were downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application.
Information from Third Parties:Â Some members or visitors may choose to connect to Generation Success or register for Generation Success event using an external third-party application, such as Facebook, or Eventbrite, Join-It. Generation Success may receive information from those connected third-party applications. If you choose to connect your account to a third-party application, Generation Success may receive information from that application. We may also collect public information in order to connect with you. We may use that information as part of providing the Services to you. You can also choose to share some of your activity on Generation Success on certain social media networks, which are connected to you, and you can revoke your permission anytime in your account settings through Eventbrite or sending an email to the Generation Success team to revoke your permission from Join-It.
Non-Member Information:Â Generation Success may receive or obtain information (for example, an email address or IP address) about a person who is not yet a registered Generation Success member (a ânon-memberâ) in connection with certain Generation Success features, such as when a non-member chooses to subscribe to Generation Success newsletter, a member invites a non-member to visit the Site, a member uploads non-member information using the contact uploader feature, a non-member engages in a transaction, or a non-member uses the Event Checkout feature when making a purchase through one of the Services. Non-member information is used only for the purposes disclosed when it was submitted to Generation Success or to facilitate action authorised by the non-member.
Pattern by Generation Success:Â We also collect certain information from both members and non-members who visit websites hosted by us. This information may include your IP address or unique device identifier, and cookies and data from the pages you visit. To learn more about websites hosted by us through Blue Host, see our Pattern Policy For more information on our use of cookies and collection of tracking information, see ourCookies & Similar Technologies or âInformation Uses, Sharing & Disclosureâ section below.
- Choice & Control
We know that members of our community value having control over their own information, so Generation Success gives you the choice of providing, editing or removing certain information, as well as choices about how we contact you. You may change or correct your Generation Success account information or event information through Eventbrite website or through the ticket confirmation email sent to the client. You may also remove certain optional information that you no longer wish to be publicly visible through the Services, such as your name. You can also request the deletion of the personal information in your account.
Depending on your location, you may also have certain additional rights with respect to your information, such as: (i) data access and portability (including the right to obtain a copy of your personal data you provided to Generation Success, via your settings); (ii) data correction (including the ability to update your personal data, in many cases via settings); (iii) data deletion (including the right to have Generation Success delete your personal information, except information we are required to retain, by contacting us); and (iv) withdrawal of consent or objection to processing (including, in limited circumstances, the right to ask Generation Success to stop processing your personal data, with some exceptions, by contacting us).
We use non-technically necessary cookies and similar technologies.
You may also control the receipt of certain types of communications from Generation Success in your account settings. Generation Success may send you messages about the Services or your activity. Some of these messages are required, service-related messages for members (such as transactional messages or legal notices). Other messages are not required, such as newsletters. You can control which optional messages you choose to receive by changing your account settings, and you can learn more in the âMessages from Generation Successâ section of this policy.
We partner with third parties to manage our advertising on other sites. Our third-party partners may use cookies or similar technologies in order to provide you with advertising based upon your browsing activities and interests. If you have chosen to connect your account to an external third-party application, such as Facebook, you can change your settings and remove permission for by changing your account settings.
If you no longer wish to use the Services or receive service-related messages (except for legally required notices), then you may close your account by emailing info@generation-success.com
- Messages from Generation Success
On occasion, Generation Success may need to contact you. Primarily, these messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. Generation Success may also contact you by telephone to provide member support or for transaction-related purposes if you request that we call you. Additionally, and with your consent, Generation Success may send you an SMS (or similar) message or physical mail in order to provide you with customer support or to provide you with information about services or events that you may find of interest. You may update your contact preferences in your account settings.
Some messages from Generation Success are service-related and necessary for members and Event Guest Checkout users. You agree that Generation Success can send you non-marketing emails or messages, such as those related to transactions, your account, security, or product changes. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of event registration, service availability, modification of key features or functions, relaying conversations with Generation Successâs support team.
When you register for an event, membership, subscribe to a newsletter, or provide us with your email address or phone number such as for a Event Guest Checkout purchase, you receive notice of and agree (in some jurisdictions and situations, by an additional unambiguous consent) to receive marketing emails and messages from us. You can unsubscribe at any time from marketing emails through the opt-out link included in marketing emails or messages. Members may also control some marketing emails or messages through their account settings as well as through the opt-out link included in marketing emails or messages. Recipients of email invitations may opt out of receiving future invitations by following instructions in the email invitation message. You may send an invitation only to someone who has given you consent to receive one.
- Community
Generation Success is a community. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as Forums, Teams and at Events. You don’t have to use these features, but if you do, please use common sense and good judgment when posting in these community spaces or sharing your personal information with others through the Services. Be aware that any personal information that you choose to submit there can be read, collected, or used by others, or could be used to send unsolicited messages to you. We may engage certain third parties to assist in providing community services to you and, in the context of that relationship, we need to share some of your information with such third parties in order to provide that service. Generation Success generally does not remove content from community spaces, and your posts may remain public after your account is closed, although your name will no longer be displayed alongside the post. You are responsible for the personal information that you choose to post in community spaces through the Services.
Another member may follow your public activity on the Site to receive updates, such as when you add an item to your public Favourites. You may choose to make certain activities private through your account settings. After a member has begun following your activity, you have the option to block that member if you do not wish to share your updates with that specific person.
- Information Uses, Sharing & Disclosure
When you access or use the Services, we collect, use, share, and otherwise process your personal information as described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:
- necessary to perform the contractual obligations in our Terms of Use and in order to provide the Services to you;
- you have consented to the processing, which you can revoke at any time;
- necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims;
- necessary for the purposes of our or a third partyâs legitimate interests, such as those of visitors, members, or partners;
- you have expressly made the information public;
- necessary in the public interest; and
- occasionally necessary to protect your vital interests, or those of others.
Note that we principally rely on consent (i) to send marketing messages, (ii) for third-party data sharing related to advertising, and, to the extent applicable, (iii) for the use of location data for advertising purposes.
Where we process your information on the basis of legitimate interests, we do so as follows:
Providing and improving our Services:Â We may use your information to improve and customise our Services, including sharing of your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users and obtaining insights into usage patterns of our Services.
Keeping our Services safe and secure:Â We may also use your information for safety and security purposes, including sharing of your information for such purposes, and we do so because it is necessary to pursue our legitimate interests in ensuring the security of our Services, including enhancing protection of our community against spam, harassment, intellectual property infringement, crime, and security risks of all kind.
We respect your privacy. Generation Success will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy.
We use your information to provide and improve the Services and our products, for billing and payments, for identification and authentication, for targeted online and offline marketing including through tools like Facebook Custom Audience and Google Customer Match, to contact members or interested parties, and for general research and aggregate reporting. We may learn the sorts of products that youâre interested in from your browsing and purchasing (for events) behaviour on (and off) the Site and suggest potential purchases as a result. As a core part of our Services, we have a legitimate interest in customising your on-site experience to help you discover relevant items and recommended purchases. Similarly, we or our third-party partners may advertise our Services or our third-partyâs products through a variety of different mediums and rely on your consent to do so off-site. As part of this, we may work with advertising partners such as Facebook or Google.
Legal and Safety:Â Generation Success may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal rights or defend against legal claims, including to collect a debt; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Generation Success’s Terms of Use. In these cases, our use of your information may be necessary for the purposes of our or a third partyâs legitimate interest in keeping our Services secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage. Such use may also be necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. It may also be necessary in the public interest (such as to prevent crime) or to protect vital interests (in rare cases where we may need to share information to prevent loss of life or personal injury).
If Generation Success receives a lawful, verified request for a memberâs records or information in one of the limited circumstances described in the previous paragraph, Generation Success may disclose personal information, which may include, but may not be limited to, a memberâs name, address, phone number, email address, and company name. Find out more about how Generation Success responds to requests for records or information about members of Generation Successâs community in our Request for Information Policy.
Affiliated Businesses:Â Generation Success is affiliated with a variety of businesses and works closely with them for a variety of purposes, including assisting us to perform and improve the Services. These businesses may sell services to you through the Services or, with your consent, offer promotions (including email promotions) to you. Generation Success may also provide services or sell services jointly with affiliated businesses, including providing information to such partners to allow them to more effectively market to you. When an affiliated business assists in facilitating your transaction, we may need to share information related to the transaction with that affiliated business in order to facilitate your transaction, and this forms part of the Services we provide in accordance with our Terms of Use. We rely on consent (which can be withdrawn at any time) to send marketing messages and for third-party sharing relating to advertising.
Aggregated Information:Â Generation Success may share demographic information with business partners, but it will be aggregated and de-personalised, so that personal information is not revealed.
Service Providers:Â Generation Success also needs to engage third-party companies and individuals (such as payment processors, research companies, and analytics and security providers) to help us operate, provide, and market the Services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to Generation Success not to disclose or use your information for other purposes. Our engagement of service providers is often necessary for us to provide the Services to you, particularly where such companies play important roles like processing payments and shipments and helping us keep our Service operating and secure. In some other cases, these service providers arenât strictly necessary for us to provide the Services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our Services better.
Business Reorganisation:Â In some cases, Generation Success may choose to buy or sell assets. Such transactions may be necessary and in our legitimate interests, particularly our interest in making decisions that enable our business to develop over the long term. In these types of transactions (such as a sale, merger, liquidation, receivership, or transfer of all or substantially all of Generation Successâs assets), member information is typically one of the business assets that is transferred. If Generation Success intends to transfer information about you, Generation Success will notify you by email or by putting a prominent notice on the Site and you will be afforded an opportunity to opt out before information about you becomes subject to a different privacy policy.
Third Parties:Â Third-party plug-ins also may collect information about your use of the Site. For example, when you load a page on Generation Success that has a social plug-in from a third-party site or service, such as a âLikeâ or âSendâ button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site. In addition, certain cookies and other similar technologies on the Site are used by third parties for targeted online marketing and other purposes. These technologies allow a partner to recognise your computer or mobile device each time you use the Services. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services. Generation Success chooses and manages these third-party technologies placed on its Sites. However, these are third-party technologies, and they are subject to that third party’s privacy policy.
We can speak only for ourselves; this policy does not apply to the practices of third parties that Generation Success does not own or control or individuals that Generation Success does not employ or manage. If you provide your information to others, different practices may apply to the use or disclosure of the information that you provide to them. Generation Success does not control the privacy policies of third parties, including other members who sell using the Services or API users. Generation Success is not responsible for the privacy or security practices of these sellers, API users, or other websites on the Internet, even those linked to or from the Services. We encourage you to read the privacy policies and ask questions of third parties before you disclose your personal information to them. For the purposes of European law, these sellers and API users are independent controllers of data, which means that they are responsible for providing and complying with their own policies relating to any personal information they obtain in connection with the Services.
- Transfers
Generation Success operates a UK operated business. We do not have any need at the moment to transfer your information to any affiliates outside the UK.
The United States, European Economic Area (âEEAâ) Member States, and other countries all have different laws. If your information is moved from your home country to another country, the laws and rules that protect your personal information in the country to which your information is transferred may be different from those in the country in which you live. For example, the circumstances in which law enforcement can access personal information may vary from country to country. In particular, if your information is in the US, it may be accessed by government authorities in accordance with US law.
To the extent that Generation Success is deemed to transfer personal information outside of the EEA, we rely separately, alternatively, and independently on the following legal bases to transfer your information:
Model Clauses
The European Commission has adopted standard contractual clauses (also known as Model Clauses), which provide safeguards for personal information that is transferred outside of Europe. We often use these Model Clauses when transferring personal information outside of Europe. You can request a copy of our Model Clauses by emailing info@generation-success.com.
Privacy Shield
Generation Success does not participate in Privacy Shield at this time.
Necessary for the performance of the contract between Generation Success and its members
Generation Success provides a voluntary service; you can choose whether or not you want to use the Services. However, if you want to use the Services, you need to agree to our Terms of Use, which set out the contract between Generation Success and its members. As we operate solely in the United Kingdom and use technical infrastructure in the UK to deliver the Services to you, in accordance with the contract between us, we need to transfer your personal information to other jurisdictions as necessary to provide the Services. Simply put, we canât provide you with the Services and perform our contract with you without moving your personal information around the world.
- Security
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. If you have any questions about the security of your personal information, you can contact us at info@Generation-success.com.
Generation Success encrypts certain information (such as credit card numbers) using secure socket layer technology (SSL). Generation Success follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received. Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we can’t guarantee its absolute security.
- Retention
Generation Success will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your Generation Success member account), as described in this policy, or as needed to provide the Services to you. If you no longer want Generation Success to use your information to provide the Services to you, you may close your account. Generation Success will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. In addition, Generation Success third-party partners may also be required to retain and use your information in order to comply with their legal obligations. Please note that closing your account may not free up your email address, username for reuse on a new account. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.
- Your Rights
You may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location. If you would like to manage, change, limit, or delete your personal information, you can do so via your Generation Success account settings or by contacting us. Upon request, Generation Success will provide you with information about whether we hold any of your personal information. Â By visiting your account settings, you can access, correct, change, and delete certain personal information associated with your account. In certain cases where we process your information, you may also have a right to restrict or limit the ways in which we use your personal information. In certain circumstances, you also have the right to request the deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format. Please ensure you’ve read the options you have under the “Choice & Control” section above. If you need further assistance, you can contact Generation Success through one of the channels listed below under âContactâ.We will respond to your request within a reasonable timeframe.
If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your data for direct marketing purposes, you can always object using the unsubscribe link in such communications or changing your account settings.
- Withdrawing Consent
Where you have provided your consent, you have the right to withdraw your consent to our processing of your information and your use of the Services. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications or by changing your account settings. You can choose to withdraw your consent to our processing of your information and your use of the Services at any time by closing your account through your account settings and then emailing info@generation-success.com to request that your personal information be deleted, except for information that we are required to retain. This deletion is permanent and your account cannot be reinstated.
- Privacy Policy Changes
We may amend or update this policy from time to time. If we believe that the changes are material, weâll let you know by doing one (or more) of the following: (i) posting the changes on or through the Services, (ii) sending you an email or message about the changes. We encourage you to check back regularly and review any updates.
- Contact
If you have any questions:
Contact Generationâs Support team via our Help Center
Send an email to Generation Success’s Data Protection Officer, James@Generationsuccess.com
Write to us at one of the following addresses:
Generation Success Team â Privacy Policy
45 Hornby House Clayton Street London SE11 5DB
United Kingdom
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you may contact our party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request
Without prejudice to any other rights you may have, you also have the right to file a complaint against Generation Success with the Data Protection Commissioner (“DPC”), which is Generation Successâs
Lead Supervisory Authority. The DPCâs contact details are:
Office of the Data Protection Commissioner. If you live in the EEA, you may also file a complaint with your local data protection regulator.